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Customer Success Manager240 read
RARenata Alvarez
40 SaaS accounts, churn 14% to 8%
Strong fit DODana Okoro
Owned $3M book, low churn
Strong fit PMPriya Menon
Expansion 118% net revenue retention
Strong fit MBMarcus Bell
Support lead owning renewals
Promising Directly owned SaaS accounts, which the role asks for. “Managed a book of 40 mid-market SaaS accounts worth $2.1M in ARR.”