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Browse answers by topic, or open a ticket. The support team replies to every request within one working day.

Topics

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The most common questions, grouped by area. Click any heading to expand.

Getting started

Screening a role and the free tier

Fairness and how it decides

Billing and plans

Privacy and security

Account and sign-in

All systems operational

Current service status and uptime history are public.

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Support

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Cannot find what you are looking for? Tell us what is happening and a member of the team will reply within one working day. You can also reach us directly at support@slatescreening.com.

Help centre.

Browse by topic

Getting started

How do I start screening applications?

What do I need to define a role?

How many applications can I screen?

Do I need to use a specific format for applications?

Screening a role and the free tier

What does a screening read contain?

Does Slate reject candidates automatically?

How do I access the full dashboard?

Fairness and how it decides

How does Slate reduce bias?

Does Slate claim to be free of bias?

How does the AI decide what counts as evidence?

Which model does Slate use?

Billing and plans

Is the free tier actually free?

What is on the paid plans?

Can I cancel at any time?

Privacy and security

Is application data private?

Does Slate use my data to train models?

How do I request deletion of my data?

Account and sign-in

How do I sign in or create an account?

I forgot my password. How do I reset it?

How do I add my team to a workspace?

Still need help?